The return policy of TRES Clothing has a very simple process:
Returns will be accepted for any reason, and your order will be fully refunded. Anything that has been purchased online can be returned to our warehouse.
In order to return an item, please fill in the return form you received with your order. The next step is to send it back to the following address: Solislaan 196 (which is also mentioned on the return form). Further information and instructions on how to return an item can be found on the return form.
– The products must still have the original TRES Clothing labels attached on.
– The costs incurred for returning an item are at customers’ own costs.
– The products must not be washed or worn.
– The products must be returned within 30 days after you received them.
The products that are purchased in our regular sale will be fully refunded if returned.
As soon as we receive your return, it will take about 7 to 10 days to process your refund.
A product will be returned for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure. An item can not be returned for faulty if it isn’t covered by our warrant policy or if the item was damaged whilst being used in a way that it was not intended. TRES Clothing will view a product and judge the use of a product in a reasonable way.